We want you to be delighted with your DND ERA provisions. If your products are damaged or if you need to cancel your order, please review this policy.
1. Order Cancellation (The Retreat)
We process and prepare orders for shipment very quickly. If you need to cancel your order, you must contact us within 1 hour of placing it.
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How to Cancel: Immediately call us at +91 83759 81660 or send an email to Sellor.dndera@gmail.com with the subject line “URGENT CANCELLATION: [Your Order Number]”.
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Result: If your request is received within the 1-hour window and the order has not yet been dispatched, we will process a full refund to your original payment method within 5-7 business days.
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Late Cancellation: If the order has already been dispatched, we cannot cancel it. Please refer to the Returns & Refunds section below.
2. Returns & Refunds (The Exchanged Provision)
Due to the nature of our skincare products, we do not accept returns or offer refunds for items that have been opened or used, or for issues related to personal preference (e.g., texture, scent, or effectiveness).
A. Damaged or Incorrect Items (The Broken Potion)
If your item arrives damaged or you received an incorrect product, we will gladly exchange it for a new one or issue a full refund.
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Eligibility: You must notify us within 48 hours of receiving your package.
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Required Proof: You must provide clear photographs of the damaged item and the original shipping box/packaging to Sellor.dndera@gmail.com.
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Process: Once we verify the damage, we will provide instructions for the return (we will cover the shipping cost for damaged/incorrect returns) and dispatch a replacement product or process a full refund.
B. Allergic Reactions (The Adverse Effect)
While our products are formulated to be gentle, we advise all customers to perform a patch test before full use (as detailed in our Disclaimer).
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If you experience a severe, visible allergic reaction (beyond minor sensitivity), please contact us within 3 days of use.
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Required Proof: We may request photos of the reaction and proof of purchase.
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Resolution: In such verifiable cases, we will offer a refund or credit for the specific product that caused the reaction.
C. Change of Mind (The Buyer’s Remorse)
We do not accept returns or offer refunds for items purchased due to a change of mind. All sales are final, except for the conditions mentioned in sections A and B above.
3. Processing Refunds
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All eligible refunds will be processed to the original payment method used for the purchase.
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Please allow 5-10 business days for the refund amount to reflect in your bank or card statement, as processing times vary between financial institutions.
DND ERA Contact Information: For any inquiries regarding returns, refunds, or cancellations, please contact us: Email: Sellor.dndera@gmail.com Phone: +91 83759 81660